Refund Policy

At Mani, your satisfaction is our priority. If upon receiving your product you find a manufacturing defect or are simply not satisfied with the purchase, you may request an exchange or return according to the conditions detailed below.

Timeframes

• Product dissatisfaction (withdrawal): up to 7 calendar days from receipt.

• Manufacturing defect: up to 30 calendar days from receipt.

For visible damages (broken glass, missing parts, scratches, etc.), the customer must notify us within a maximum of 24 hours after delivery, sending photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions

The product must be unused and in its original packaging, with all accessories and components included.

Returns will not be accepted if the item was altered or modified (for example, removing links from a bracelet).

Once the product is received and the quality analysis is approved, the customer may choose to:

• Exchange it for another product available in stock.

• Receive a refund of the product value.

The original shipping cost is not refundable if the product delivered matches the order and is in good condition.

Warranty

All products come with a 30-day warranty from the date of receipt. To activate the warranty, the customer must send a video of up to 1 minute or clear photos showing the defect, along with the original packaging and the visible label.

Important: The warranty does not cover

• Aesthetic damage after purchase (broken screen, scratches, impacts).

• Damage caused by liquids or moisture.

• Unauthorized repair attempts or modifications.

• Inappropriate use of accessories.

• Natural wear and tear from use (scratches, oxidation, loss of shine, battery reduction, etc.).

• Unrecommended resistance tests (impacts, exposure to excessive water or pressure).

Support

Mani does not offer technical service or authorized assistance. For any questions or warranty management, you can contact us through our official support channels : ✉ support@storemani.com